LumioSync is an automated order management system built for dropshipping operations. You simply upload your order data via CSV or connect via API, and our system takes care of the rest: placing the order on the supplier’s website and shipping it directly to your end customer. No need for your own Amazon buyer accounts – we handle the fulfillment for you.

Yes. Our automated Order Processor (OP) system finds the product on the supplier’s site, purchases it using our Amazon buyer accounts, and ships it directly to your customer based on the details you provide in your order file or API request.

We offer multiple convenient payment methods: Payoneer, Bank Transfer, Alipay, Airwallex, Wise, and more. If you've registered and want to know which payment options are available for your region, just reach out to our support team and we’ll help you set it up.

Absolutely. LumiosTrack tracking numbers are updated automatically as soon as the supplier adds a new tracking status. This ensures your tracking data always reflects the accurate location and delivery timeline.

Non-API (MIP) integration lets you connect your eBay store without using a direct API, helping reduce the chance of being flagged. 
You can still automate most actions — like uploading orders and syncing inventory — using CSV files and our Chrome extension. 
It’s a safer, semi-automated solution for sellers who want more control.

Yes, an order may fail for various reasons: negative profit margin, item out of stock, low balance, long delivery time, etc. If an order fails, you can simply push it back to the queue or contact support via chat to resolve the issue quickly.

Of course. Go to the relevant order page and click "Return Request." Our system will obtain a Free return label from the supplier and provide it to you. Once the item reaches the supplier's warehouse, we’ll credit your LumioSync balance, allowing you to refund your customer. Please note: not all products are returnable, depending on the supplier’s return policy.

If the order is still in "Pending" status, you can simply click "Remove Order" from the order page – no charges will apply. If the status is "Purchased" or "Shipped," contact support to see if cancellation is still possible. If not, you can request a return once the item is delivered.

Coming soon! We're working on full integrations with platforms like Shopify, and expanding to more suppliers and tracking solutions (like Aquiline). Stay tuned for updates.

Currently, LumioSync supports Amazon US, UK, and AU. We are expanding support to more countries and suppliers soon.

Please refer to our website Pricing page for full details for Packages. For order proccessing fee quote please reach sales team, we will provide you the best price according your ordering volume. If you're processing more than 500 orders per day, contact support to learn about our custom VIP plans.

Absolutely. LumioSync saves you time, staffing costs, and tool expenses. Everything is automated and easy to manage. Our system automatically applies coupons and tax exemptions, offering significant savings compared to buying as an individual. Even with our service fee, you’re likely to spend less than you would on your own – while gaining scalability and peace of mind.